Membership Records Processor

Department or Director(s): Shared Services Center

Bargaining Unit: OPEIU- Local 153 Level: 2

Summary: Under limited supervision, maintains database of workers in bargaining units represented by Participating Affiliates (PA’s), including membership, employment, and demographic information according to both the unique practices of each PA and the unique Shared Services Agreements (SSAs) between UNITE HERE and each PA. Follows through with PA’s and employers on record issues. Runs test reports to assess quality of the records. Creates dues and membership files for PA’s.

Job Responsibilities (Include, but not limited to): 

  • Review backup and payment documentation from a variety of sources, including multiple PA, Se Puede Portal, and employer FTP ( File Transfer Protocol) sites. Keep track of sources of information and how to access and/or contact those sources.
  • Track receipt of backup and payment documentation and organize accordingly. Track posting status. Report missing information to Sr. Membership Records Processor, Coordinator and/or Lead.
  • Post dues and other payments. Prepare supporting documentation for processing.
  • Report problems such as incorrect billed and deduction amounts and permit/membership issues to Locals and Lead.
  • Process authorization cards (dues and TIP) provided by PA.
  • Identify and use documents from a variety of sources to maintain and update membership, employment, and demographic information according to the practices of the participating affiliate and the established roles and responsibilities.
  • Prepare suspension and per capita reports.
  • Communicate with Locals about routine matters using email templates and composing original emails.
  • Compose emails summarizing record issues for Locals, Coordinator and Leads. Keep track of follow up on such issues.
  • Prepare Compliance Reports. Correct issues identified by Compliance Reports.
  • Maintain a workflow calendar. Modify calendar to adjust for workflow issues. To the extent possible, customize calendar to meet the needs of individual Locals.
  • Maintain Batch Distribution Chart. Resolve discrepancies between deposits and batches.
  • Maintain electronic files according to SSC protocol.
  • Complete multiple responsibilities on a daily basis.
  • Generate necessary Membership Management System reports required for billing, posting and files.
  • Other duties as assigned.

Job Requirements/Qualifications:

  • College degree or equivalent work experience
  • Proficient in Microsoft Office, especially Excel, Word, and Outlook
  • Strong organizational skills
  • Ability to work independently
  • Ability to learn new systems and software. Must be adaptable and flexible.
  • Problem-solver
  • Ability to prepare financial and other records in a systematic and logical manner
  • Good keyboarding, ability to enter data accurately and efficiently
  • Meticulous in work habits
  • Good mathematical skills
  • Good interpersonal and communication skills
  • Must work well with others

TO APPLY: Please send your resume to hr@unitehere.org with the job title and location on the subject line.

Women and People of Color are strongly encouraged to apply.

Salary is commensurate with experience. Positions include excellent health and retirement benefits.

Locations: 
New York, NY

UNITE HERE is an equal opportunity employer and gives equal consideration to all applicants without regard to sex, age, race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or gender expression.